The RAID-10 array in one of your database servers has reported a bad hard drive. We have taken the database offline to replace the drive. We expect downtime of one hour or less.
*** UPDATE *** 3:54 PM EST
Offending drive was replaced and RAID array is rebuilding. We should be back up shortly.
*** UPDATE *** 4:06 PM EST
Database server is back up and service is operating normally. We apologize for any inconvenience.
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Service Notices
Contact Information
In the US: (877) 848-1310
Outside the US: (772) 245-2009
Backups
Database backups start at 04:10 AM UTC, and last for a few minutes. During this period you may notice a slowdown in the service.
Testing Connectivity
If you are having problems accessing the service you can try to do a ping or traceroute to the domain of your account and email us the results.
SPF Record
To set your domain's SPF record, you should have access to your domain's DNS settings. On your DNS resource, publish the following TXT record: v=spf1 include:spf1.replygrid.net ~all
IP Address Range
Please note that service requests will come form the following address ranges:
US
Europe
79.125.23.227
Asia
US
174.129.204.115
174.129.205.38
184.73.216.155
184.73.204.150
184.73.204.156
Europe
79.125.23.227
79.125.19.107
54.228.183.30
54.228.230.228
175.41.130.93
175.41.135.61
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